Residential Pet Waste Removal

Terms & Conditions

COSMIC SCOOPERS – TERMS & CONDITIONS

These Terms & Conditions apply to all services provided by Cosmic Scoopers. By approving a quote, scheduling service, or making payment, the customer agrees to be bound by the following terms.

1. Service Agreement
   Cosmic Scoopers provides pet waste removal services as outlined in the approved quote, including frequency, pricing, and designated service areas. Services are limited strictly to the areas agreed upon at the time of booking or quote approval.
2. Acceptance of Terms
   Approval of a quote, payment of an invoice, or allowing service to be performed constitutes full acceptance of these Terms & Conditions. No physical or digital signature is required unless specifically requested.
3. Billing & Payment Terms
   • All services are billed monthly in advance before services are rendered.
   • Payment is due upon receipt of invoice unless otherwise agreed in writing.
   • Failure to pay on time may result in suspension or termination of service without notice.
   • Returned payments, chargebacks, or failed transactions may incur additional processing or service fees.
   • Services will not continue if payment is not received for the upcoming billing period.
   • Monthly fees are non-refundable once billed, as service capacity and routing are reserved in advance.
4. Scheduling, Routing & Service Days
   • Service days are assigned solely by Cosmic Scoopers based on route efficiency and operational scheduling.
   • Customers may request a preferred day; however, specific service days and times are not guaranteed.
   • Routes and schedules may change at any time due to operational needs, efficiency improvements, or business adjustments.
   • Customers will be notified when permanent schedule changes occur when possible.
   • Customers do not select or guarantee their service day.
5. Property Access Requirements
   Customers are responsible for ensuring safe, unobstructed access to all service areas. Gates must be unlocked or accessible at the time of service. Locked gates, blocked access, or unsafe conditions may result in a missed visit. Missed visits due to lack of access may still be billed.
6. Pet Safety & Containment
   All dogs must be secured inside the home or otherwise fully contained prior to service arrival. Dogs may not be present in the yard or service area during service. If dogs are loose in the service area, service may be skipped for safety reasons. Visits missed due to unsecured pets will still be billed.
7. Waste Collection & Disposal
   All pet waste collected will be double-bagged. Waste will be disposed of in the customer's designated trash receptacle or dumpster on the property. Customers are responsible for providing an accessible disposal container. Cosmic Scoopers does not transport or remove waste off-site unless specifically agreed to in writing and subject to additional fees. If no receptacle is available or accessible, waste may be left in a designated safe area on the property and the customer will be notified.
8. Weather, Safety & Service Interruptions
   Services may be delayed, rescheduled, or skipped due to weather, flooding, natural disasters, unsafe terrain, or conditions deemed unsafe by the technician. Every effort will be made to maintain scheduled service consistency. Unsafe conditions include but are not limited to aggressive animals, hazardous debris, or environmental dangers.
9. Holiday Closures
   Cosmic Scoopers does not provide service on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. If a scheduled service falls on a holiday, service will be rescheduled to the nearest available business day. Monthly pricing remains unchanged.
10. Cancellation & Termination
    Customers may cancel service at any time with a minimum of seven (7) days' written notice. Services scheduled within the 7-day notice period may still be billed. Cosmic Scoopers reserves the right to terminate service at any time for non-payment, unsafe conditions, or policy violations. No long-term contracts are required unless otherwise stated in writing.
11. Commercial Properties
    Property owners, managers, or authorized representatives must approve all service areas prior to service. Service is limited to areas outlined in the approved quote. Additional areas or expanded service requests may result in additional charges. Commercial clients are responsible for communicating property-specific rules, restrictions, or hazards.
12. Liability Limitation
    • Cosmic Scoopers is not liable for pre-existing property damage or deterioration.
    • Cosmic Scoopers is not liable for hidden or unmarked hazards on the property.
    • Cosmic Scoopers is not liable for damage resulting from unsecured gates, fencing, landscaping, irrigation systems, or property features.
    • Cosmic Scoopers is not liable for delays or missed services due to weather or events outside company control.
    • Cosmic Scoopers is not liable for issues arising from customer failure to secure pets or provide access.
13. Agreement Confirmation
    By approving a quote, submitting payment, or allowing services to begin, the customer acknowledges they have read, understood, and agreed to these Terms & Conditions in full.

Privacy Policy

At Cosmic Scoopers, we value your privacy. This policy outlines how we handle information collected for our service options.

Information Collection

We collect personal details such as your name, phone number, email address, and service location strictly to generate accurate service quotes and coordinate scheduling via our integrated portal tools.

Data Usage & Protection

Your details are transmitted securely directly to our internal operational systems managed via ScooPilot. We do not sell, trade, rent, or distribute your private contact information to any third-party marketing networks or external entities.

Consent

By registering through our signup and quoting portal workflows, you give consent to Cosmic Scoopers to contact you via email, phone call, or text message regarding your service request setup options.